Odetah Camping Resort

Odetah Camping Resort is a camping area that hosts families and outdoor enthusiasts seeking adventure and leisure in a safe friendly environment. Many of our policies have been set to ensure that all of our guests have an enjoyable camping experience. Respect has always been the most honored ethic in camping. Odetah asks our guests to uphold and honor this at its highest standard with respect for nature, other campers, and Odetah’s facilities. Thank you all for your understanding and for doing your part in keeping Odetah a safe, friendly, and trusting environment. ACTIVITIES All activities are subject to change without notice. Please check the board at the front of the and online at www.odetah.com for the most up-to-date activity information. Activities are planned far in advance, please expect some deviation from the printed brochure. Some activities do require a nominal fee and that be indicated in either the brochure on the activities board at the . Some activities do require that you sign up in the prior to the event to participate and be noted as such. Refunds not be issued for activities that do not require an additional fee and are moved, substituted, and/or canceled. ADVANCED RESERVATIONS Advance Reservations - (Paid in Full required at time of booking/ Before April 1st / 7 night, 8 days Stay minimum) - NO REFUNDS (Moving dates of stay within the same year are allowed provided original reservation does NOT fall on a holiday weekend; must be done at least 14 days in advance of arrival date for RV and tent sites and/or at least 30 days in advance for Cabin or Yurt sites and can only be moved one (1) time, moving reservation result in a $25.00 service fee being charged to your stay. Any additional requests to move reservations result in the full loss of all payments and made. Reservations moving from peak to off-peak not receive a refund on lower rates. Reservations moving from off-peak to peak be charged the appropriate difference in site fees which must be paid at the time of moving reservation as well as the service charge. The name on the reservation cannot be transferred to another's name. We accept advanced reservations up to ONE (1) calendar year in advance of arrival date. Reservations are on a first-come-first-served basis. BACKFLOW PREVENTER You find a backflow preventer located on every site’s water connection because we are on a city water system. Please note that these are not water pressure regulators and need to remain fastened during your stay and left during departure. Our city water pressure is 80lbs. Pressure regulators are suggested. BICYCLES Bicycles must observe a 5 MPH speed limit. No bike riding after dark. State law requires that children under 16 wear a helmet. Park bicycles in bike racks, do not block sidewalks or doorways. Obey no-bike areas. For safety reasons, bikes MUST be walked, NOT RIDDEN in the main driveway area between the gates or within the visitor parking lot. Staff reserves the right to remove any bicycle from any guest who continues to disregard the rules. Scooters, roller-blades, Heelys, skateboards or any device that our staff feels is a danger are not permitted. BOATING Boats are NOT permitted beyond the bridge. Life preservers are required for each person in a boat. All boaters must observe the weight limit of the boats and our staff reserves the right to limit the number of people per boat for safety reasons. Those under 18 must wear a life preserver at all times in the boat. Children under 12 must be accompanied by an adult and may not rent single-person kayaks or paddleboards. Children under 18 must have a parent or guardian complete the boat agreement. No -powered motorboats or jet-propelled watercraft are allowed. Electric trolling motors, paddle, paddle, and sail are all allowed. Your own boat is welcome and may be kept onshore ONLY in the designated area near our boat shed but NOT at our dock. You leave your boat at your own risk. Any boats left on shore after October 31 be considered abandoned and be removed by Odetah. BUSINESS HOURS Please make note of the posted business hours as they do change. Hours are posted in the following locations: entrance doors of the store, electronic boards outside each bathhouse, Scoop Shack, and the Oasis. Hours are also updated on www.odetah.com. Please note that not all venues are open every day of the week and hours are subject to change without notice. We make no guarantee either expressed or implied as to the availability of amenities at any time and refunds not be issued for amenities not available during your stay. CAMPFIRES Never leave a fire unattended. Fires are only permitted in grills and fire rings provided. Fires must be out before retiring for the night. DO NOT move fire rings from the original location. Due to the risk of disease and insects, firewood may not be brought in from outside Connecticut. CANCELLATIONS Cancellation Policy: **Advanced Reservations please see separate cancellation policy listed above in "Advanced Reservations" section** RV and Tent - You must cancel or move dates with at least 14 days' notice from the date of arrival in order to receive a full refund or transfer of payment minus a $25.00 service fee. Cabins and Yurts - You must cancel or move dates with at least 30 days' notice from the date of arrival in order to receive a full refund or transfer of payment minus a $25.00 service fee. Any cancellation or date transfer less than 14 days in advance of arrival for RV/Tent site or less than 30 days in advance of arrival for Cabin/Yurt site result in loss of ALL PAYMENTS MADE- NO EXCEPTIONS. Any reservation made less than 14 days in advance for an RV or Tent site or 30 days in advance for Cabins or Yurts automatically forfeit all payments to Odetah in the event of a cancellation or attempt to change dates of stay. NO REFUNDS ON ANY HOLIDAYS- Holiday reservations are ALL SALES FINAL. Holiday reservations cannot be moved to different dates, are non-transferable, and non-refundable. CARPASS/ SEASONAL STICKER Car passes or seasonal stickers must be visible at all times. Every vehicle must be registered and have a pass. Vehicles with no pass may be subject to towing at the owner’s expense. Any vehicle with no pass or sticker be required to go to the prior to park entry. CHANGING DATES OF STAY For all NON-ADVANCED and NON HOLIDAY reservations: You may change your arrival and departure dates as follows, the minimum number of nights must be maintained at all times. You may change your arrival or departure dates a minimum of 14 days in advance of the arrival date for tent and RV sites or a minimum of 30 days in advance of the arrival date for unit sites without penalty ($10.00 service charge apply). You may extend your stay by arriving on an earlier date and/ departing on a later date (subject to availability) at any time without penalty as well. You not be permitted to move your reservation entirely from the original dates or shorten your stay if it has not been done the minimum number of nights prior to arrival as listed above. After the minimum number of nights to make this change has passed you are responsible for all charges resulting from the original dates and number of nights booked. (See Cancellation policy above for more details.) CONFIRMATIONS When you place your reservation you receive a confirmation letter automatically if you have a valid email address on file with . confirmations are only mailed out upon request. It is your responsibility to ensure that you receive a letter and review it for the accuracy of the information regarding your reservation. If you do not receive your electronic confirmation please call the and we verify your information and attempt to resend it. Please check your junk folder and email settings as our letters are sometimes blocked as spam. CREDIT CARD ON FILE All reservations are required to have a credit card on file in the name of the person listed on the reservation. This card be charged for any incidentals or unsettled balances at the time of check-out unless alternate arrangements have been previously made prior to check-in. All credit card data is encrypted and stored electronically at an offsite facility for maximum security. NO RESERVATION BE TAKEN WITHOUT A CREDIT CARD ON-FILE. The Credit Card on file for the reservation must match the name on the reservation, NO EXCEPTIONS. A credit card must be shown at check-in. You also agree to NOT dispute any credit card charges until attempting to first resolve the issue with Odetah and pay the amount charged pursuant to the cardholder agreement. CHECK-IN/CHECK-OUT Check-In is 3:00 PM Check-Out is 12:00PM. A $5 hour fee is assessed for ALL early check-ins and ALL late check-outs and is subject to site availability. **Late check out is NOT available during the "Summer Camping Season" as noted in the tables.** Please check with the prior to your arrival. No one may enter the park early if their site is not ready for check-in. The primary name on your reservation MUST be the person checking in. No sites be permitted to check in without this person present. NO EXCEPTIONS. ID may be requested. A credit card in the name of the primary name must be presented at the time of check-in. The name on reservations cannot be transferred to another's name. You are required to notify the if you plan to depart past the 12:00pm checkout time. If there is an arrival due on your site you need to checkout on time. No one may stay on property past the posted checkout time if they are not checked in on a site. Please notify the if you be arriving past our normal business hours to avoid being considered a No-Show. There are NO REFUNDS to be issued for early checkout. Once you check out your site become available as a . After checking out you are no longer permitted past the gates. Those with a valid email address receive a registration card via email prior to their stay. Please ensure its accuracy and fill it out completely to expedite the check-in process. All vehicles are to stop at either the Guard Shack or Main prior to entering the park. It is your responsibility to ensure the accuracy of the information including but not limited to: dates of stay, number of people, address, charges, etc on your registration card. Once signed the registration card is a binding agreement and you agree to be charged based on that information. Upon check-out please remember to return your gate card to the place it in the dropbox in front of the for express check-out. All wristbands not returned result in a $10.00 charge to your account. Also, remember to return your unit key(s) if applicable as there is a $10.00 charge for all lost or not returned keys. DELIVERY TO SITE We currently offer delivery to the site as a service to our guests for items purchased at the Store or Oasis only. In order to deliver Oasis items to the site, the order must be pre-paid on a credit card, posted to the site (if applicable), or paid at the window prior to delivery. People performing the delivery cannot accept payment for the order. There is a $20 minimum Oasis purchase to qualify for free delivery. Retail items that are purchased in person can be delivered to your site following payment. There is a minimum $20.00 purchase in order to qualify for free site delivery of retail items. Please note that Oasis is more than happy to accept orders via phone however retail purchases must be made in person. DRY CAMPING We do allow campers to leave their camper here for a daily fee between reservations if they are not staying here. When dry camping is in effect on your reservation you are only allowed to have your unit here, you are not permitted to use the park amenities or access the park past the main driveway and gate cards be deactivated during the dry camping period. Anyone saw using the amenities, accessing the park, staying overnight while on the dry camping be charged the full prevailing for the night. This is referred to as dry camping. We have one set whether you leave your unit hooked up to utilities disconnected. Please note that dry camping is only available in the fall after Labor Day from Sunday to Thursday (excluding the Sunday of Columbus Day Weekend) and is subject to site availability. Dry camping nights DO NOT count towards a total number of reservation nights. For example booking a Fri and Sat, dry camping during the week, and returning the following Fri, Sat does not count as a stay of 7 or more nights for the weekly . In order to dry camping, you must call the as this is not available for online bookings. EMAIL Please send all general inquiries to Odetah via our main email address [email protected]. Please allow at least two (3) business days for a response. Depending on the time of year we receive a high volume of email. If you have an issue that requires a more timely response please feel free to call the . You never be asked to send sensitive information such as account or credit card numbers via email. Certain things cannot be completed via email such as checking site availability (you can do that through our website), booking new reservations, canceling or changing existing reservations. Those inquiries require a phone call to the . Not all staff has access to incoming email messages. Email messages are not for emergencies as the inbox is not monitored constantly. GENERAL ETIQUETTE Be respectful of staff and other campers. We aim to provide you with top-notch service in a family environment however we have zero tolerance for threats, intimidation, racial slurs, profanity, etc directed towards staff or other campers not be tolerated result in immediate removal from the property and possible police . Please refer any issues you may have with our staff to a supervisor or manager. HOOKUPS When booking it is your responsibility to inform our staff of your requirements. We have Full Hookup and W/E/G sites available and they are both clearly marked on our maps. If you are in question please ask. You must provide our staff with an accurate length of your unit if camping with an RV so that we can ensure you fit on the selected site. You must also alert us to what your electrical requirements are (if applicable) as there are sites with only 30amp, only 50amp, and some with both. Under no circumstances do we allow support the use of any type of equipment that alters the electrical output of our electrical box by connecting the 30amp and 20amp plugs (e.g. a cheater box, etc). Please note that no refunds be issued in the event you did not provide the information required to accurately place you on a site or if you selected the incorrect site when booking online. We do not allow Air Conditioners to be used in our Standard or Deluxe cabins or yurt units/ fans and small heaters are welcome. INCIDENTALS The site registrant is responsible for the actions of all campers and visitors on the registered site. Any damages to Odetah property be charged to that site and the site registrant be responsible for the immediate payment of said damages. Damages charged to the registrant be placed onto the on-file credit card unless other arrangements are made prior to check-out. LOST AND FOUND Bring any found items and find items lost at the main front desk. NOISE Please be respectful of your neighbors and refrain from making excessive noise at any time. Amplified instruments are strictly prohibited. You must comply with any staff request to turn down the volume or discontinue noisy activities if it is deemed to be a nuisance to others. Noisy activities include but are not limited to the following: musical instruments, radios, TVs, power equipment. ONLINE RESERVATIONS All online reservations require the creation of an account to . Please use the “forgot password” button if you need to retrieve your password. All reservations booked online require payment in full via a credit card at the time of booking. You receive a confirmation letter automatically upon completing the transaction. Please ensure the accuracy of the information and contact the immediately if there is a discrepancy so that it can be rectified. At this time reservations can only be created online, if you need to cancel change your reservation you need to CALL the . We cannot process reservation changes via email. When booking online please remember that all sites are first come first served when selecting and the site go to the first person to complete the transaction. When booking online it is your responsibility to ensure that the site you are selecting meet the requirements for your camper if applicable. No refunds be issued if you are unable to fit your unit on the site if the electrical hookup sewer hookups are incorrect. PARKING Keep all vehicles, trailers, and tents off the grass. Please use designated parking areas. Maximum of two cars allowed site, use designated visitor lots for other vehicles after unloading. Under no circumstances are you permitted to park in any way that obstructs vehicle traffic. Those who choose to park in unauthorized places may be subject to towing at the owner’s expense. Odetah is not responsible for damage to vehicles. Any vehicle not bearing a current car pass or seasonal tag is subject to towing at the owner’s expense. PET POLICY NO PETS ALLOWED ON CABIN OR YURT SITES. NO EXCEPTIONS. Dogs and cats ONLY may be walked around the park but must be leashed at all times both on and off of your site unless in the dog park or participating in an Odetah organized activity allowing off-leash play. Continuously barking dogs not be tolerated. We do not have any restrictions on pet breeds, however; ANY animal which displays aggressive behavior is a nuisance, or is deemed unsafe to remain at Odetah by Management be required to leave the property. By bringing your pet to Odetah you acknowledge that it has been properly licensed, is up to date on all vaccinations, and is free from any communicable diseases. All pets must bear an identification tag as well as a current rabies tag on their collar at all times. Our staff reserves the right to request proof of rabies vaccination at any time. Failure to provide proof when requested result in your pet being required to immediately leave the property. Campers be held liable for any and all damage to property and injury to other people or pets that may result from their pet at Odetah. Any owner not cleaning up after their pet be subject to ejection from the park. No refunds be issued to campers that must leave due to their pet(s). Pets are also NOT permitted in any food service area (Oasis Scoop Shack), inside any Odetah , beach, playground, tennis/basketball court, pool/Jacuzzi area, in Odetah boats, mini-golf course. Pets are permitted on all primitive tent, W/E/G, and Full-Hookup sites unless otherwise noted for a special event. NO EXCEPTIONS. We do permit service animals as required by the ADA. Please let know at check-in if you have a service animal with you. PHONE MESSAGES Emergency messages be brought to the site and hung on the door/tent if no one is available. All other messages be posted in store on the message board. POSTED CHARGES Site registrant is responsible for all charges posted to the site during the stay including but not limited to site fees, retail purchases, food/Bev purchases, etc. All outstanding balances must be settled at the time of check-out. A description of charges is available in the at any time. During check-in, any person listed on the registration card as being permitted to post be allowed to post charges to the site during their stay. All unsettled charges automatically be charged to the credit card on file for the reservation after the 12:00pm checkout time. PROHIBITED ITEMS Absolutely NO fireworks, NO firearms, NO illegal drugs NO weapons. Large volume containers (kegs) of alcohol are not permitted. Absolutely no firearms, weapons, illegal drugs, or fireworks are allowed to be used, held, or contained. If any of these items are found, reported, discharged, or used immediate police and/ removal from Odetah be taken. Sparklers are prohibited. Odetah does not allow the use of any Drones other remote-controlled airborne devices for safety and privacy reasons. -powered remote control vehicles are not permitted for noise and safety reasons. Any type of inflatable other than for single person use such as bounce house, slide, etc is expressly forbidden. Slip and Slides and trampolines are not permitted. Hoverboards, seg ways, and any type of electrically powered vehicle other than a 12v children's ride-on is not permitted. Children's vehicles may not exceed 3mph and may not be used on steep slopes in the park. PROMOTIONS Odetah reserves the right to amend or end a promotion at any time with or without notice. Resort credits issued as part of a promotion cannot be transferred or redeemed for cash. All credits become active at check-in and expire at check-out. Unused credits at check-out cannot be refunded or transferred. Resort credits can not be applied towards the balance of your site charges. Credits can only be used for the venues assigned and cannot be transferred (ie: $5 for Oasis and $5 for Store/Scoop Shack issued, the $5 for Oasis cannot be transferred for use in the Store/Scoop Shack). Promotional coupons and passes can only be used during normal business hours which are posted online and in the park. All promotional coupons and passes bear an expiration date and cannot be used past that date. Promotions may have certain criteria which must be met in order to such as "online bookings only" dates in which the booking must occur, there are NO EXCEPTIONS. Any reservation that is booked and moved changed in any way after a promotion has been applied may no longer be eligible for a promotion if the booking period for that promotion has passed. Promotional passes unless otherwise noted are limited to one per household per season, additional passes be void. At any time participants not adhering to rules of contests promotions be ineligible to receive redeem prizes. PUMP OUTS All pump-outs require a sign-up in the store by the close of business the day prior to the pump out. You must sign up in person as we not accept signups via email, fax, phone. Pumpouts are performed on Mondays and Thursdays. Emergency and late sign-up pump-outs incur extra fees which need to be paid prior to the pump-out is performed. Odetah and its employees not be responsible for and be held harmless for any damage to a unit or site during a pump-out. Every effort is made to ensure your valves are as they were prior to the pump out, however it is your responsibility to ensure this has been done and your valves are in the correct position. If you signed up for a pump out and believe that you have been missed you must either report this to the within 3 days of the pump outdated prior to check out whichever comes first. If this is not done then we be unable to issue any credit in the event your site was missed. Failure to use RV toilet and proper chemicals in your holding tank may clog your tank cause us to not be able to successfully perform a pump-out. If this is found to be the case you be required to pay the appropriate fee if you would like another pump out. QUIET HOURS Quiet hours are 11:00pm-7:00am. Children 17 and under must be on site by 10 PM unless accompanied by an adult. Quiet time in the pool area begins at 10 PM. Excessive noise not be tolerated at any time of the day night. Use of power equipment (leaf blowers, weed wackers, etc) is prohibited from 3 pm on Friday thru 1 pm on Sunday and all holiday weekends. RESERVATIONS We start taking reservations on April 1st at 10 AM. Reservations can only be made online at www.odetah.com, via phone, in person. ALL RESERVATIONS NOW REQUIRE A CREDIT CARD ON FILE. No reservation be taken without a credit card on file in the name of the primary person on the reservation. There is a 2 night minimum for non-holiday reservations and a 3 night minimum on all holiday reservations and payment in full is required(except Premier Cabins which require a minimum 7 night/8 day booking during the "Summer Camping Season"). Holidays are Memorial Day, 4th of July, Labor Day, and Columbus Day, all holiday reservations must book at least the Friday, Saturday, and Sunday night of the holiday weekend. Please Note: No refunds for cancellation of holiday reservations. Holiday reservations cannot be moved to another date or season or transferred to another's name, ALL SALES FINAL FOR HOLIDAY RESERVATIONS. No refunds be issued for removing campers from holiday reservations as all sales are final. We only accept week-long reservations (7 nights, 8 days) for the 4th of July holiday until May 29. On and after May 29 at 10 AM we take 3-day reservations for the 4th of July holiday(except for Premier Cabins which have a 7 night/8 day minimum during the "Summer Camping Season"). We do not guarantee specific sites even if shown on your confirmation, however, we do our best to accommodate our guests and campers. PAYMENTS: Payment in full is expected at the time all reservations are made online, via phone, or in person. We accept only walk-in reservations for one night subject to availability. Under no circumstances cabins yurts be rented for only one night. Walk-ins ONLY be accepted during normal business hours. No one without a reservation on file be permitted to check-in after normal business hours. Check-In is 3:00 PM. Check-Out is 12:00PM Early check-in and late check-out result in extra charges. **Late Check-out is NOT available during the "Summer Camping Season" as noted in our tables** All No-Shows automatically forfeit ALL payments made to Odetah and the reservation be canceled opening that site to other reservations. Any reservation which has not checked in called the to notify of a late arrival be considered a No-Show if not checked-in by the close of business the day after the scheduled arrival. There are no refunds for any reservation which is considered a No-Show. Moving Reservation - See "Changing Dates of Stay" and "Cancellations" sections above. The primary name on your reservation MUST be the person checking in. No sites be permitted to check in without this person present. NO EXCEPTIONS. ID may be requested. A credit card in the name of the primary name must be presented at the time of check-in. The name on reservations cannot be transferred to another's name. The minimum age to make a reservation is 18 years of age for tent and RV sites. All units including the cabins and yurts require a minimum age of 21 years to make a reservation. Photo ID may be requested at the time of check-in. If it is found that the person whose name the reservation is in does not meet the minimum age upon check-in, the reservation cannot be transferred to another individual and all and payment(s) paid to Odetah be forfeited and the reservation canceled. No additional person(s) can be added to a reservation at the "additional camper" once you have checked in and signed your registration card. Additional campers are charged according to the time of the season. There is no charge for children under 3 years of age. Campers from 3 years of age to 17 years of age are considered children. Campers 18+ are considered adults. Campers 65+ are considered seniors. Any people added to the site after check-in and completion of registration card are considered visitors and be charged the standard visitor . In order to add additional campers to the reservation, they must be added to the entire reservation and cannot be added for only specific dates. If you do not want to add them to the entire reservation they need to be registered as visitors at the standard visitor rates. In order to remove people from your reservation, it must be done a minimum of 14 days in advance of the arrival date for RV or Tent sites or a minimum of 30 days in advance for Cabins or Yurts. Additional campers CANNOT be removed from holiday reservations once the reservation has been paid, ALL SALES FINAL. You be charged for all people not removed from reservation within the 14 or 30-day time frame whether or not they are present for the reservation. You are prohibited from switching people out on your reservation or allowing other people to "use your site" even if the number of campers remains the same. Any sites caught doing this be required to leave the property with no refund. Example: camper 1 and 2 check-ins. camper 2 leaves and camper 3 comes in and takes their place. Odetah cannot issue refunds for factors that are outside of our control such as weather, power outages, loss of utilities, disasters, etc. SECURITY We have on and off-site staff available to handle security and emergency situations. These individuals have the full authority of management to require anyone not following policies to leave the property. Please call the security hotline only after normal business hours: 860-886-8124. During normal business hours please alert a staff member or call the for emergencies. We have electronic gates in place to ensure monitored access to the park. Please do not attempt to tamper with, circumvent, or otherwise disable or bypass the gates as this is grounds for immediate removal from the park. There is a security feature preventing the same card from being used repeatedly to allow access and this is monitored and logged. Odetah reserves the right to employ video recording systems to ensure park security. Shoplifting and stealing are against the law and result in police and removal from property. EMERGENCY-FIRE-AMBULANCE DIAL 911 SEWER AND GRAYWATER All water/electric sites have gray water systems for sink and shower water only. NO blackwater allowed. All guests must use a graywater adapter with a garden hose. If you require a greywater adapter they are available for sale in the . NO sewer hoses allowed in graywater connections, NO EXCEPTIONS. Only full hook-up sites may use sewer hoses and dump blackwater. SITES Sites are clean when you arrive. Do your best to pick up before leaving. Absolutely no throwing garbage or food in wooded areas. We take cleanliness seriously, guests seen littering may be asked to leave the park with no refund. Garbage must be bagged and placed by the road no later than 5:00 pm for pickup. Please do your part and secure any garbage not picked up so that animals do not create a mess overnight. Please feel free to place your bag in one of our many receptacles if you choose. You must camp on your registered site. Any site changes must be made on with the . Please remain within site boundaries and established walkways at all times. Each FHK WEG site is allowed up to either ONE camping unit (trailer/motorhome/pop-up) and ONE tent OR two sleeping tents. TENT sites are allowed up to TWO tents site. A maximum of 6 people is allowed site (including visitors), except for Standard Cabin and Yurt sites which have a maximum of 5 people site. Tents are NOT permitted on Cabin Yurt sites. If you exceed the number of tents permitted per site you be required to remove extra tents- NO EXCEPTIONS. Please note that activities may take place in the safari field near sites if that is the area you have booked. Due to health regulations, we do not allow the discharge of sinks showers on the surface of the ground. If you require hookup to drain sink shower waste you MUST use the hookups on a W/E/G FHK site. We do not allow running a hose extension cord to provide utilities onto a primitive tent site. If you require utilities you must rent a W/E/G or FHK site. SMOKING Please dispose of butts in approved containers only. Smoking is not permitted in the following areas: Social Hall, Playgrounds, Tennis Courts, Basketball Courts, Pool or Hot tub area, Oasis Deck, Inside any units (Cabins Yurts), inside any bathhouse laundry facility, on the beach. Failure to comply with these rules result in removal from the area. SWIMMING/POOL/SPLASHPAD All swimming in the park is at your own risk. WE STRONGLY RECOMMEND NO ONE SWIM ALONE. There is NO lifeguard on duty. Children 12 & under must be accompanied by an adult whenever swimming. No swimming after dark in the lake. All swimmers must remain within the marked swim areas. Life jackets be available for sale and/or for a deposit only at the Oasis, Boat Shed, and Store (all locations subject to hours of operation). We make available to and strongly recommend that all swimmers use a life jacket when in the water. Odetah reserves the right to limit the number of swimmers in any swim area at any time for safety reasons and you may be required to wait before entering a swim area in times of high camper volume. The pool and Jacuzzi are open daily at 10 am. Pool closes to those under 21 years of age at closing time. For our guests that are 21 or older pool is open until midnight. Pool use is prohibited at any time other than posted operating hours. Quiet hours in the pool area begin at 10 pm. Horseplay is not permitted in the pool/splash pad area or beach area and is grounds for removal from the area. NO DIVING in the Pool or Lake. "Breath-holding" games are not permitted in any water area. Glass containers are not permitted in the pool/jacuzzi/splash pad area. Per the health code, all who enter the pool, jacuzzi, or splash pad shall bathe with warm water and soap before entering. Those who have or have had diarrhea in the last 2 weeks should not swim. Swim diapers (nonplastic) must be worn by users who are incontinent, lack toilet training, or are otherwise lacking voluntary control of excretory functions. Pollution of swimming water is prohibited ie: Urinating, discharge of fecal matter, expectorating, or blowing the nose. Per the health code, the following apply to the jacuzzi: -Elderly persons and those suffering from heart disease, diabetes, high or low blood pressure should not enter the jacuzzi. -Do not use while under the influence of alcohol, anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics, or tranquilizers. -Do not use alone. -Observe a reasonable time limit, (preferably not longer than 15 minutes) then shower, cool down, and, if you wish, return for another brief stay. Long exposures may result in nausea, dizziness or fainting. -Oils, Body Lotions, and Soaps. Oils, body lotions, and soaps shall be completely removed by the bather prior to the use of public spas. It is also strongly recommended that those who are or may be pregnant consult their physician prior to using the jacuzzi. In times of dangerous weather conditions as determined by staff (ie: thunderstorms, hurricanes, etc.) swimming areas be closed. Management make the decision to reopen areas when it is deemed that the conditions have passed. Swim areas may also be closed at any time for maintenance reasons. TREES Do not tie, hang, nail or fasten any objects from trees. No clotheslines, chains, or lanterns, please. Staff reserves the right to remove items if the guest does not obey. Under no circumstances are guests permitted to cut or break trees, shrubs, etc. VEHICLES The speed limit in the park is 5MPH. Guests not obeying the speed limit may have gate card(s) deactivated and may be required to park in the visitor lot for the duration of stay. No unregistered vehicles such as mopeds, scooters, seg ways, or golf carts are allowed in the park. We do allow motorized scooters for our handicapped guests. All vehicles operated in the park such as cars, trucks, motorcycles must carry valid registration and insurance. Any registered vehicle not approved as street in the state of CT is prohibited such as but not limited to GEM Cars. Any operation of a vehicle under the influence of drugs alcohol is strictly prohibited and may result in immediate police . No work on vehicles is permitted on the property including but not limited to maintenance ( changes) repairs. VIC Odetah's VIC (Very Important Camper) program is designed to reward our current customers for their continued patronage. VIC points are calculated based on spending on a ratio of 1 point for each $1 spent. VIC points are applied to the account of the primary person on a reservation and cannot be split among or transferred to others. In order to apply VIC points to retail or Food/Beverage purchases, you MUST present your wristband to the cashier PRIOR to paying. Once the transaction has been finalized we cannot go back and apply your points and points not be applied without a wristband. VIC points are accumulated for site fees only for our non-seasonal guests. For any single customer who has multiple reservations in their name for the same arrival and/or departure date a maximum of 2 site's fees be calculated for VIC points. Any additional sites (more than 2 in a single customer's name with the same arrival and/or departure date) NOT be counted for VIC points. This does not affect points for Retail or Food/Beverage spending during a stay with multiple sites in a single name and does not affect points for multiple reservations booked for non-overlapping arrival and/or departure dates.VIC points are NOT accumulated for the purchase of a gift card. Points however apply to any eligible purchases paid with a gift card to the person listed on the transaction. Reservations that are considered a "NO-SHOW" "Cancellation" have no VIC point value. At the end of each season, your spending for ONLY the most recent season be converted into points that determine your VIC status for ONLY the next camping season. VIC status does not change mid-season. Under no circumstances can VIC points be transferred to others and VIC points carry no cash value. At this time we do not offer points based on spending past the most recent season. Currently, points are not offered for referrals. In order to receive VIC offers and make online reservations you MUST have a valid, unique email address on file with Odetah. ALL VIC offers be sent via email ONLY! Odetah not be responsible for any points that could not be applied to your account in the event of a technical issue (computer malfunction, network issues, etc) as we are unable to go back and manually place points on your account. Management has the authority to remove and/or change a guest's VIC status without notice for any reason. VIC status may be forfeited for failure to follow resort policies or to keep the account in good standing at all times. Not all items/services are eligible for a discount, including but not limited to propane fills, services (pump-outs, site cleaning, etc), stone, stone delivery, visitor charges, security , heater , site fees, lost key charges, any reservation fees (cancellation, moving dates, etc), gift card purchases. Odetah has the full authority to change the eligibility for a discount of any item/service without notice. VIC early reservations are subject to all standard "General Reservations" policies including but not limited to any minimum bookings for holiday time periods as noted in our policies. Additional terms and restrictions apply to seasonal accounts: Seasonal site fees, electrical charges, storage fees, and any other site service-related fees do not apply towards VIC spending. VIC program details may be changed at any time by management without notice. VISITORS / GUESTS ON SITE Visitor fees must be paid in cash. Registered campers MUST meet their visitor at the in order to register them prior to entry to the park. Visitor fees must be paid daily and the wristband is valid until 10 am the following day, no refund is issued for visitors that do not stay overnight. Visitors staying multiple days must register with the each day to receive the correct wristband for that day as bands are color-coded. Lost bands are billed at the full visitor . Visitors are required to wear a wristband at all times while on property. Failure to register visitors is against the law and park policy and may result in the eviction of all campers on-site in question from the property without repayment of fees. Visitors are not allowed to bring pets or vehicles in tow. Maximum of six (6) people per site including visitors and registered campers. Car passes must be visible at all times. Every vehicle must be registered and have a pass. Vehicles with no pass may be subject to towing at the owner’s expense. We currently do not offer any type of "Day Pass" to use our facility. Only visitors of registered campers are permitted to register. We allow guests to come into the park to view our facility prior to booking during normal business hours on Sunday-Thursdays ONLY. We do not allow anyone to “check out” our facility on a holiday weekend, Fridays, or Saturdays due to park volume. WIFI By using Odetah's wifi system you agree that you not use it for illegal purposes and your access can be terminated at any time by management if you are found to be abusing the network, using excessively high bandwidth or if management deems it necessary. This network is filtered and monitored as deemed appropriate by management. If you come across a site which you feel has been blocked in error please email [email protected] with the URL. Please do not call the because they do not have the ability to unblock sites. There are no guarantees either expressed implied as to the reliability, availability, security of the wireless network. This is an open network and the transmission of sensitive material is not recommended. From time to time there may be system outages due to upgrades, equipment issues, or problems beyond our control. Odetah does not supply any technical support in connecting to this network and its employees are not permitted to make any changes or modifications to any customer computers. You must agree to the Terms of Service in order to use this system. WRISTBANDS All campers and guests are required to wear wristbands at all times while on resort property. The only areas not requiring wristbands are outside the gates in the parking lots, inside the , scoop shack, and mini-golf(Wristbands are required in all other areas of the resort). Guests that are not wearing a band be required to go to the immediately and wait for the registered camper they are visiting to come into the to register them need to leave the property, NO EXCEPTIONS. Guests under 3 are not required to wear a wristband but still must be registered. Anyone over the age of 3 without a wristband be denied service at the Oasis, Boat Shed, and not be permitted to participate in activities. In addition, staff be continually monitoring all areas of the park and those without bands be asked to register with the leave the property. (For non-seasonal campers): The replacement fee for a lost wristband is $10 per band(up to one replacement per reservation), if you have a band that has been damaged or is not scanning it be replaced free of charge as long as you bring the damaged band in its entirety to exchange. In order to issue a replacement for a lost band the person who is listed as the site holder must be present with photo identification and the person needing the band must also be present with ID (unless under 18 years of age), NO EXCEPTIONS. Replacement bands MUST be placed on the wrist before leaving the /guard shack. Odetah replace up to 1 lost wristband reservation at the $10 fee. In the event, additional bands are needed due to being lost the full additional camper be billed to the account for the entire stay additional band and must be paid before an additional band be issued. (For Seasonal Campers): The replacement fee for a lost wristband is $10 per band(up to one replacement per account), if you have a band that has been damaged or is not scanning it be replaced free of charge as long as you bring the damaged band in its entirety to exchange. In order to issue a replacement for a lost band the person who is listed as the site lessee must be present with photo identification and the person needing the band must also be present with ID (unless under 18 years of age), NO EXCEPTIONS. Odetah replace up to 1 lost wristband account at the $10 fee. In the event, additional bands are needed due to being lost the full dependent camper be billed to the account and is payable before an additional bands can be issued. (Non-Camper VISITORS): Lost bands be billed at the full visitor for replacement. Odetah reserves the right to limit the number of replacement bands at any time to any account if an excessive amount of bands are being damaged or lost. DISCLAIMER: Management shall have the full authority in the enforcement of these policies and shall be allowed to make additional changes and temporary decisions with or without notice. Please visit www.odetah.com for the most up-to-date listing of policies. Management reserves the right to evict without prior notice, anyone who in our judgment, creates a disturbance or deliberately violates any of the above policies, destroys property or creates a nuisance. No repayment of fees be made in the event of such eviction. Management also reserves the right to deny current future service to anyone who has not been in with resort policies with or without notice. Any appeal of a denial of service must be made in writing to the for review. By booking a reservation you acknowledge that you have read, understand, and agree to all Odetah policies. While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement.